The term "Khwab Holidays” or "us" or "we" refers to the owner of the website www.khwabholidays.com whose registered office is G801, BPTP Freedom Park Life , Sector- 57, Gurgaon, 122003, Haryana. The term "you" refers to the user or viewer of our website
We, Khwab Holidays, will act as an agent in the booking of your accommodation. These terms of business set out the basis on which we arrange your accommodation, acting as an agent. Your contract will be with the accommodation provider/owner (referred to from now on as the principal) and their booking conditions will apply. We advise you to obtain and read those. Please ask us for a copy if you do not have one. As agent, we accept no responsibility for the provision of the accommodation by the principal with whom you have a contract. All accommodation that we provide or that is sold through us is not an offer by us to sell any accommodation, but an invitation to you to make an offer to the principals of the accommodation. We are free to accept that offer on behalf of those principals or to reject it.
We reserve the right to alter any of the advertised accommodation prices. You will be advised of the current price of the accommodation that you wish to book before your contract is confirmed.
Making a booking and payment
When you have chosen your accommodation and you make a request to us to book it, you must pay the full cost of the booking or a partial deposit as would be displayed at the time of booking. We will send you an acknowledgement. This is not a confirmation of your booking, it is just an acknowledgment that we have received your request and have passed it on to the principal. When your booking is confirmed, a contract between you and the principal will exist when we send you confirmation on their behalf. The majority of confirmations tend to come back straight away, but some may take longer. Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. Please ensure that names are exactly as stated in the relevant identity document such as passport. As we act only as booking agent, we have no responsibility for any errors in any documentation except where an error is made by us. If you have paid a deposit, you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will notify the principal who may cancel your booking and charge the cancellation fees set out in their booking conditions.
Your responsibility for your booking
When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party these terms of business. This means that you are responsible for making all payments due, notifying us if any changes or cancellations are required and for receiving the confirmation and keeping your party informed.
If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We will pass on all such requests to the principal, but we can't guarantee that they will be met and we will have no liability to you if they are not.
If you want to change or cancel your booking
Any cancellation or amendment request must be sent to us in writing, by email to firstname.lastname@example.org, and will take effect on the day we receive this during the hours of 9am to 5.30pm. The principal may charge the cancellation or amendment charge shown in their booking conditions (which may be as much as 100% of the cost of the travel arrangements) and in addition you must pay us the cancellation or amendment charge which will be communicated to you.
Changes or cancellations by the principal
We will inform you as soon as reasonably possible. If the principal offers alternative accommodation or a refund, you will need to let us know your choice within the time frame we stipulate. If you fail to do so the principal is entitled to assume you wish to receive a full refund.
Responsibility for your booking
Your contract is with the principal and its booking conditions apply. As agent, we accept no responsibility for the provision of the accommodation by the principal. Our responsibilities are limited to making the booking in line with your instructions. We also don’t accept responsibility for any information about the accommodation that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected).
We offer star ratings as a general guide. You should be aware that these are not necessarily the official local rating and that standards can vary between hotels and accommodation of the same class in different cities and different countries.
Whilst we endeavour to ensure that property images and descriptions of amenities and facilities displayed on the website are accurate and up to date representation of the properties, we cannot guarantee this always to be the case as we obtain this information from the principals. The images and information are provided to give a general 'feel' for the hotel.
You indemnify us in the event of damage caused by you
Please be aware that the booking conditions of the principal will normally state that your stay can be terminated, with no refund, if the behaviour of your party falls below an acceptable standard. Principals will also often require you to pay for any damage you cause to the accommodation. We are under no obligation to you if any event such as this occurs. You agree to indemnify us for the full amount of any claim (including all legal costs) made against us by the principal or any third party as a result.
Because the contract for your accommodation is between you and the principal, any queries or concerns should be addressed to them. If you have a problem whilst on holiday, this must be reported to the principal or their local supplier or agent immediately. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. If you wish to complain when you return home, write to the principal. You will see the name and address plus contact details in any confirmation documents we send you. We will of course assist you with this if you wish - please contact Customer Services at email@example.com
Privacy and your personal information
The booking information that you provide to us will be passed on only to the relevant principal or other persons necessary for the provision of your accommodation. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies. In making this booking, you consent to this information being passed on to the relevant persons.
The principal and the accommodation may be subject to specific rules and regulations which you agree to adhere. Some of the specific hotel terms which you agree to be bound by are:
General conditions of travel
When you book with Khwab Holidays, you agree to the Terms and Conditions stated here. Please ensure that you read them. If you do not understand the Terms and Conditions stated here, please speak to Khwab Holidays or an Airline representative.
Each passenger (excluding infants without seats) is allowed a limited amount of checked baggage which limit is different for different airlines. The allowed baggage will be displayed on the ticket that will be issued by the airline. Any items exceeding these limits will be subject to applicable excess baggage charges. For connecting flights, the airline does not check baggage to other carriers in all cases, nor do they accept baggage from every other carrier. You may need to collect all baggage upon arrival at your connecting point and re-check it as required. Medication, perishables, valuables, jewellery, business documents, samples, money, securities, negotiable papers, electronic equipment, cameras, and fragile articles must be packed in your carry-on baggage, as the airline will not be responsible for their loss, damage, or delay. The airline usually does not accept baggage claims for damage due to normal wear and tear (missing or damaged straps, scratches, nicks, wheels, locks, zipper damage, scuffs, dents, soiling etc) or manufacturer's defects. In the event of loss, damage, or delay of a piece of checked luggage it is important that the airline’s representative is contacted upon arrival at the airport. A complaint must be made in writing to the carrier forthwith after discovery of damage or delay. The airline’s liability for loss, damage or delay to your baggage is limited as per each airline’s terms and conditions. Special rules may apply to fragile, valuable or perishable articles. Therefore, you may not be able to recover from the airline the full value of your bags and their contents if they are lost or damaged.
Cancellation, changes and refunds
If you choose to cancel your flight, cancellation fees will apply, these have been advised to you on the documentation you received from the airlines at the time of booking or via our website. If you choose to change the dates of your booking, whether in India or abroad, fees will apply for making the change and further fees may apply if the original class of booking is not available at the time of the change. Some carriers restrict changes to the same class as originally booked, where the class is not available, the change cannot be made and a new ticket has to be purchased. If applicable, refunds will be made to the person paying for the flight. Where the original payment is made on a card, the refund will be made to the same card, otherwise refunds are only made by cheque. Refunds can take from 6 weeks to 6 months, and in some cases longer. You will be advised of when we expect the refund and when it is likely that you will be refunded. We cannot guarantee the timeliness of refunds and only give you a guide as to the time it may take, ultimately the airline dictates when refunds are received. Unfortunately card charges cannot be refunded.
Dangerous articles in baggage
Dangerous Goods are articles or substances that are capable of posing a risk to health, safety, property, or the environment when they are transported. Passengers are not permitted to transport dangerous goods on board an aircraft in their carry-on or checked baggage.
Schedules & flight delays
The Airline reserves the right to substitute alternate carriers, aircraft types, and may add or exclude en route stops at their discretion without notice. Schedules are subject to change without notice. The airline is not responsible for passengers making connections. Passengers are responsible for verifying their flight departure times 24 hours prior. The airline does not usually offer compensation for inconvenience or loss of personal/business time caused by schedule changes or flight delays. Similarly, it is not possible to obtain refunds for any unused accommodation or facilities in the event of an extended delay.
In certain cases, in order to provide special return fares, we combine two one-way fares on different airlines. This means that you will have two separate bookings (one for your outbound flight and one for your inbound flight) and each booking will have its own fare rules. If you need to cancel one of the flights, you could keep the other without incurring any additional charges. However, if you miss the outbound flight, the inbound flight would not be cancelled by the other airline. Any cancellations, schedule changes or other modifications to one of the flights will not affect the other flight, and the fare rules of the other flight will still apply. You may incur costs for any changes to the other flight if necessary.
In order to expedite check-in, passengers must have all the necessary travel documentation ready for presentation. All passengers must be present at time of check-in. Passengers should ensure they provide themselves sufficient time for check-in and security formalities. Those passengers travelling with infants and passengers requiring special assistance are advised to check-in extra early. Seats will be assigned on a first-come, first-served basis unless you have pre-assigned your seats through web check-in offered by most airlines.
Please advise us, at the time of booking, of any special flights requirements that you may have. We will do our utmost to accommodate your requests; however, we cannot guarantee your request and they do not make up any part of our contractual obligation. For those booking on our website you can make these requests at the time of booking. Should you need to make further requests or change a request you should get in touch with our customer service team at ______.
It is the passenger’s responsibility to obtain all relevant valid travel documentation (including travel visas). The airline is not responsible for missed flights due to lack of or improper documentation. No refund will be issued to passengers travelling with insufficient travel documentation. The airline reserves the right to cancel a passenger booking without refund if he/she has been denied entry into a country.
Prohibited conduct & sanctions
The Airline will seek recovery of any and all costs resulting from the prohibited conduct of a passenger and will seek compensation from any passenger who through a deliberate act would delay a flight. A further sanction banning a passenger from future travel with the airline may also be imposed on any or all passenger(s) who wilfully disrupt the normal operation of a flight.
Interpretation of contract
This contract, regardless of where it is performed, shall be interpreted in accordance with the laws of India and international conventions and agreements applicable. No agent, servant or representative of the airline has authority to alter, modify or waive any provisions of these Terms and Conditions.
Specific terms and conditions are applicable for each airlines including for cancellations, amendments, refunds etc. It is your responsibility to review those terms and conditions before accepting.
When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as we issue our confirmation invoice. This contract is made on the terms of these booking conditions.
If you change your booking
If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking or your travel agent. You will be asked to pay an administration charge, and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Note: Certain travel arrangements may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.
If you cancel your holiday
You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking or your travel agent must be received at our offices. Since we incur costs in cancelling your travel arrangements, you will have to pay cancellation charges as follows:
|Period before departure in which you notify us||Cancellation charge|
|Less than 30 days||75% of package cost|
|Less than 60 days||50% of package cost|
|Less than 90 days||25% of package cost|
If we change or cancel your holiday
As we plan your holiday arrangements many months in advance we may occasionally have to make changes or cancel your booking and we reserve the right to do so at any time.
If we make a major change to your holiday, we will inform you or your travel agent as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your holiday and receiving a full refund of the amount paid. These options don’t apply for minor changes. Examples of minor changes include alteration of your outward/return flights by less than 24 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of carriers. Please note that carriers such as airlines used in information provided on our website may be subject to change.
We will not cancel your travel arrangements less than 4 weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance. We may cancel your holiday before this date if, e.g., the minimum number of clients required for a particular travel arrangement is not reached. If your holiday is cancelled you can either have a refund of all amount paid or accept an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value).
We may have to cancel or change your travel arrangements because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport.
If you have a complaint
If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) and our local representative, if any, immediately who will endeavour to put things right. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department at firstname.lastname@example.org giving your booking reference and all other relevant information. Please keep your letter concise and to the point. It is strongly recommended that you communicate any complaint to the supplier of the services as well as to our local representative, if any, without delay and complete a report form whilst in resort. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in hotel and this may affect your rights under this contract.
We will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall. In any scenario, our liability shall be limited to a maximum of the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to:
Please note that this clause does not apply to any separate contracts that you may enter into for excursions or activities whilst on holiday.
Passport, visas and immigration requirements
Unless included in your holiday package, your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.
Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.
Payment in instalments
In order to help our clients to budget for their trips we offer the added benefit of a deferred payment plan on certain bookings which allows our clients to pay the total cost in small monthly instalments. The instalment period usually ranges from 2 to 6 months and may vary based on various factors such as purchase amount, your credit health, etc.
How the customer payment plan works
Your Promise to Pay
Before completing any transaction on your behalf, we will secure your promise to pay by disclosing the terms and conditions applicable to that transaction and securing your affirmative consent to those terms for that transaction, including your promise to pay the Total Payments amount to Khwab Holidays or its assigns, by asking you to click the button to confirm your payment plan.
Neither Khwab Holidays nor Sankash is a lending organization nor are they entitled to offer you any loan services, therefore, no interest is applicable in case you choose for a deferred payment plan. However, a service charge is payable to us when you choose to pay using deferred payment plan.
The service is subject to a service charge which will be displayed on our website or will otherwise be communicated to you for you to agree before completion of transaction.
Your first payment will be due no later than 30 days after you have made the purchase.
Late Payment Fee
You will be charged a late payment fee of Rs. 499 for every delayed instalment.
For payments towards amounts that are pending or delayed, your payment will be applied first to past due amounts, then to your current monthly payment.
Payments in excess of your currently scheduled payment will first be applied to your unpaid balance and will not be used toward your next scheduled payment. Thus, your monthly scheduled payment amounts will remain the same except for your final payment.
No Prepayment Penalty
You may prepay your balance amount in full at any time without penalty.
Delays in Processing
In some cases when you attempt to use deferred payment plan to make a purchase, the transaction may be held as pending or be otherwise delayed for processing and confirmation by either us or Sankash and can be cancelled at any time until it is confirmed.
Our discretion in decisions
You understand that offering deferred payment plan on your purchase is at our discretion and we are not bound in any way to offer such plan to you. We may reject your request for deferred payment plan for any reason including but not limited to, your creditworthiness, your history of transactions with us, or any other reason. It is clarified that we are not bound to inform you of our reason to reject your request.
You agree to allow Khwab Holidays to send you payment reminders from time-to-time in addition to any reminders you may be receiving from Sankash. You agree that payment reminders may take the form of any available communication.
Communication & Notification
You agree that we may provide you communications about your account and bookings electronically or through phone calls or in writing. Any electronic communications will be considered to be received by you within 24 hours of the time we email it to you or otherwise send it to your attention (such as via SMS or other online or mobile notification). We may assume you have received any communications sent to you by postal mail 3 business days after we send it.
If we need to contact you to service your account, you give direct consent to us, as well as service providers, agents, contractors and collectors of your account, to communicate with you in any way, such as calling, texting, or email.
You also agree that these communications are not unsolicited for purposes of any state or central law, and you understand that this may result in additional mobile, text message, or data charges.
You understand and agree that we may, without further notice or warning and in our discretion, monitor or record telephone conversations you or anyone acting on your behalf has with us or our agents for quality control and training purposes or for our own protection. You acknowledge and understand that, while your communications with us may be overheard, monitored, or recorded without further notice or warning, not all telephone lines or calls may be recorded by us, and we do not guarantee that recordings of any particular telephone calls will be retained or retrievable.
User Obligation to Provide Accurate Information
When you provide information to us or Sankash, you agree to provide only true, accurate, current and complete information about yourself and you agree not to misrepresent your identity or your account information. You further agree to keep your account information up to date and accurate.